Cancellation Policy

Customer cancellations and rescheduling

• At least 24 hours before the scheduled start time: you may cancel for a full refund or reschedule once at no additional charge.
• Less than 24 hours before the scheduled start time: the booking charge is nonrefundable. We may offer a courtesy credit in exceptional circumstances, but it is not guaranteed.
• No-show: if you do not join within 10 minutes of the scheduled start time and have not contacted us, the session may be treated as completed and is nonrefundable.

If a designer cancels

If your designer cannot attend, you may choose priority rebooking with that designer, booking with another available designer, or a full refund to the original payment method.

Late arrivals

A session generally ends at its originally scheduled time. A late arrival does not extend the appointment or create a right to a partial refund.

How to cancel

Use the cancellation option in your Ask Franni account when available, or email bookings@askfranni.com. The time we receive your request determines whether the 24-hour rule is met.