Refund Policy

Refundable situations

• A customer cancels at least 24 hours before the scheduled start time.
• The assigned designer cancels and the customer chooses not to rebook.
• An Ask Franni platform problem prevents the consultation from taking place and a reasonable reschedule is not accepted.
• A paid deliverable is not provided after Ask Franni has had a reasonable opportunity to correct the issue.

Generally nonrefundable situations

• Cancellation less than 24 hours before the appointment or failure to attend.
• A completed consultation or delivered recap merely because the customer dislikes, changes, or does not use the designer's recommendations.
• Products, contractor work, or third-party services purchased independently by the customer.

Service concerns

Contact us within 7 calendar days after the consultation or delivery. We may request photos, messages, or other information and may offer correction, replacement, account credit, partial refund, or full refund depending on the circumstances. This does not limit rights that cannot legally be waived.

Processing

Approved refunds are issued to the original payment method. Banks and card issuers control when the credit appears, which commonly takes 5–10 business days after processing.

Contact

Send refund requests to bookings@askfranni.com with the booking email, appointment date, designer name, and a brief explanation.